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About MeAbout Me
INTRODUCTION
Mathew has been applying his craft to enterprise-level organizations as a UX Designer, where he provides evaluation and design recommendations to improve digital products, services, and customer experiences.
Working for national brand clients in a range of different sectors, he has created architecture and design for companies in Telecom; Health; Tourism; and the Financial Industry. He has built applications that have significantly increased sales, and process flows.
In all of these environments he has experienced a variety software delivery life-cycles, such as; Waterfall; Agile; Scrum methodology; Human-Centered Design, and Lean UX.
He is practiced in Responsive web-design; Cross-disciplinary agile teams; Rapid-prototyping; WCAG2.0 accessibility guidelines; User Research; and Usability Testing. His process follows an iterative and incremental agile design-cycle approach, based in user-testing and data-driven design.
Improving his personal development by continuously learning about user-experience best practices, he also strives to achieve improvements on business processes, customer experiences, and providing a return on investment to the business.
He enjoys being an advocate for usability, from conceptual thinking to micro-interactions.
www.mathewgraham.com
“Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.”
– Donald A. Norman, The Design of Everyday Things
Work & Education
HISTORY
USER EXPERIENCE DESIGNER – BMO, BANK OF MONTREAL
User Experience Designer for Wealth Management and Small Business Banking products. Responsible for research, heuristic analysis, accessibility, user-testing, designs and prototypes.
USER EXPERIENCE DESIGNER – CIBC, CANADIAN IMPERIAL BANK OF COMMERCE
User Experience Designer for Secure Online Banking. Responsible for heuristic analysis, evaluation, and responsive designs of applications for products and lines of business. Responsible for increasing application conversions, and sales of online credit products.
USER EXPERIENCE DESIGNER – AVERSAN INC.
Lead UX Design Consultant for Cancer Care Ontario. Performed Heuristic Analysis, Workflow Evaluation, and Wireframe UI Design recommendations for the Wait Times Information System used in all hospitals across Ontario to track cancer patients through their access to care.
USER EXPERIENCE DESIGNER – ROGERS COMMUNICATIONS / FIDO.CA
Responsible for UX Design of Rogers Online Channels – Rogers/Fido. Design of wireframes for desktop/tablet/mobile. Experienced in user diagrams/flows, and e-commerce buy-flows of monthly subscription packages, and mobile device plans. High-level rapid prototyping in an Agile environment.
UX/UI DESIGNER – LUSH CONCEPTS DIGITAL AGENCY
Interactive Production Designer – UX /UI. Mockups and final designs, whiteboarding, Omnigraffle wireframes, file and asset management. Client service/ liaison, research, QA/UAT, and issue tracking.
DIGITAL DESIGNER – ELECTROMAGNETIC DIGITAL MEDIA
Creative direction, project management, client/customer support, vendor relationships, and content creation. Web design, Mobile, Photography/Video, Flash animation, 3D modeling/animation, and Graphic design.
DIGITAL DESIGNER – ODDLY STUDIOS
Participated in client meetings, concept sessions, content mock-ups, event organization, and project research. Gained experience in project workflow and processes for auto-manufacturer clients.
Education
UNIVERSITY OF MARYLAND – AGILE LEADERSHIP PRINCIPLES
Agile can often challenge project managers in the realm of leadership. Old styles of command-control are now a thing of the past, except for the most conservative organizations. But Agile takes self-empowerment to new levels and challenges traditional beliefs in what leadership means.
Motivating through empowerment to gain better decisions; Facilitating the creativity and inclusivity of a high-functioning team; Identifying and managing decision making biases; Negotiating conflicts across individuals, teams, and organizations; Ensuring success through delegation and powerful constraint-based metrics.
View Certificate: https://courses.edx.org/certificates/a371f4bfff5c4239876169511bd009dc
ENTERPRISE DESIGN THINKING PRACTITIONER – IBM
Enterprise Design Thinking is IBM’s approach to applying design thinking at the speed & scale a modern enterprise demands. It helps our teams not only form intent, but deliver outcomes – outcomes that advance the state of the art and improve the lives of the people they serve.
View Certificate: https://www.youracclaim.com/badges/b732e162-5399-45d5-b5de-cbeae63354a5/linked_in_profile
INTERACTION DESIGN FOUNDATION – USER EXPERIENCE / INTERACTION DESIGN
The Interaction Design Foundation (IDF) is a non-profit global education initiative that provides Ivy League-quality UX and interaction design courses. https://www.interaction-design.org
Courses: Human Computer Interaction (HCI) Certificate; Gestalt Psychology and Web Design; The Psychology of Online Sales; Dynamic User Experience: Ajax Design and Usability
View Certificate: https://www.interaction-design.org/mathew-graham/certificate/course/MGPKXXt3C
GEORGE BROWN COLLEGE – USER EXPERIENCE I + II
User Experience courses, comprising of the fundamentals of UX: Visual Design, Information Architecture, Usability Testing, Research/Strategy. The different tools and approaches used in the multiple facets of UX: Strategy, Scope, Structure, Skeleton, and Surface.
SENECA@YORK – DIGITAL MEDIA ARTS, Honours Diploma.
Content creation for the web, social media, marketing and advertising campaigns, new media, television graphics, and special effects and animation for the film, TV and advertising industries. Digital file management on multiple operating systems and software environments. Achieved President’s list honours for academic standing.
REVIEWS
TESTIMONIALS
Mathew helped me with my newly rebranded web site. He proved to be creative and highly skilled, and delivered high quality content. Overall he did a great job, and I recommend working with him.
Mathew is a very conscientious professional paying a great deal of attention to detail. He applied his genuine dedication to each project he undertook. You can count on him to do what he says he will do with confidence. He was able to take on many different types of projects and was a real asset to the team. Working with Mathew is a real pleasure.
I worked with Mathew and I was very impressed with his UX skills. He is very detailed oriented and basis all of his design decisions on sound data driven, careful analysis and best UX practices. On top of that, he is very aware of the user and their journey, and doesn't compromise the best user experience for shortcuts.
Mathew is an outstanding teammate and one of those guys you want on your team! He is detail oriented and consistently adds value to projects by recommending best practices and utilizes his knowledge on the latest UX/UI trends found in the marketplace. A valuable contributor and hard worker, you can definitely count on Mathew to come through in the clutch!
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